Support 2017-09-26T13:56:22+00:00

On demand support

Our support services give you the peace of mind that your team has access to the advice and expertise they need, when they need it. These responsive service agreements cover application, infrastructure and end user support, as well as providing access to our consultants, who can help you make informed decisions before incurring any expense.

Office 365 Support

Our specialists support all aspects of Office 365. Below is a list of commonly supported components and processes.

  • Incident management with Microsoft support

  • Email and telephone support channels

  • Level 2 / Level 3 support offered

  • Range of SLA options available

  • User management

  • Licensing

  • Mailbox lifecycle

  • Security and compliance

  • Data leak prevention

  • Litigation hold

  • Email encryption

  • Rights management

  • Mail flow

  • Public folders

SharePoint Support

For on-premises or privately hosted SharePoint implementations, we can provide additional services to keep your installation running smoothly.

  • Incident management

  • Email and telephone support channels

  • Regular healthchecks and maintenance

  • Service Pack / CU review and installation

  • Support for custom code and Farm Solutions

  • Help with Service Applications (User Profile, Search, MMS, etc.)

  • Support DR and backup processes

Application Support

  • Incident support

  • Break/fix support

  • Enhancements

Specialist applications require specialist support. Intelogy can provide 2nd or 3rd line support for your custom application.

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