Together with AI
It’s best to think of AI as a tool that will intelligently help to undertake much of the heavy lifting and shifting – something that takes the strain and allows humans to focus on applying the finesse. This is especially the case when we are thinking about knowledge – as even the very best AI systems in the world still struggle to fully understand the value and intentions within our content. AI will be best at working at scale, finding relationships in large volumes of content – but it will still need human oversight to get the very best outcome.
Project Cortex’s ‘knowledge network’ product will use Microsoft’s powerful AI capabilities to assess the content in your tenancy and identify patterns and relationships in the data. It will process large volumes of content that would take a human months or even years to evaluate. The patterns that Microsoft’s AI identifies will become the basis for the ‘Topics’ in your knowledge network.
The more that organisations assist the Project Cortex’s AI, the more value they will get from their Topics. Knowledge Managers will be essential part of this process – effectively acting as curators of their organisation’s ‘knowledge network’. Effectively, Knowledge Managers will be essential to add, extend and maintain all of the Topics in their tenancy.
What a knowledge network isn’t
Let’s tackle what I feel will be a common misconception – Project Cortex’s ‘knowledge network’ is not indented to be a substitute for getting the core information management principles right. If your files are largely unclassified and unstructured, I’d suggest you should be looking to fix this issue first, before looking to apply a knowledge network. Ignoring a document management mess and hoping for a future quick-win to tidy it up for you, will almost certainly see your organisation’s compliance, efficiency and collaboration continue to get worse until you address the core problem.
Instead, the way you should be looking a ‘knowledge network’ is more as a way of allowing your existing content to provide your organisation with additional value. It’s about helping to find and share information intuitively across your organisation.
Growing your knowledge network
A healthy ‘knowledge network’ won’t grow by itself – Knowledge Managers will need to work alongside AI to ensure that all of your topics work together to provide accurate and consistent knowledge.
There are a series of steps that I feel every Knowledge Manager who is working in conjunction with Project Cortex’s AI should really follow: