International Real Estate Developer strengthened Data Security with Microsoft Purview Sensitivity Labels and DLP
Summary
This property group set out to strengthen its information security posture by deploying Microsoft 365 sensitivity labels and data loss prevention (DLP) policies through Microsoft Purview. However, the initial rollout faced resistance and technical hurdles, threatening to undermine the project’s objectives.
Partnering with Intelogy, they transformed these setbacks into an opportunity for innovation by simplifying the approach, empowering users, and embedding robust data protection practices across the organisation.
Challenges
The ambition to enforce a comprehensive data classification scheme was met with unexpected obstacles. The initial deployment of sensitivity labels, though well-intentioned, resulted in confusion and pushback from users. Key issues included:
- A complex label structure that was difficult for staff to navigate
- Insufficient training and guidance, leaving users uncertain about how to classify and protect information
- Technical problems when sharing labelled content, especially with legacy file types
- Organisational resistance, as mandatory labelling disrupted established workflows
These challenges risked not only the success of the project but also the security of sensitive information, highlighting the need to take a different approach.
Solution Overview
Intelogy’s approach began with a thorough review of the initial sensitivity label deployment, uncovering that complexity and lack of user guidance were at the heart of organisational resistance. Rather than persisting with a rigid, one-size-fits-all approach, Intelogy reframed the rollout as a collaborative journey. The label structure was streamlined, making it intuitive and accessible, while bespoke training materials and user guides empowered staff to understand not just the mechanics but the rationale behind data classification.
The rollout itself became an iterative process, changes were piloted with targeted groups, feedback was actively sought, and refinements were made before extending the solution organisation-wide. Crucially, data loss prevention was integrated alongside sensitivity labels, providing an automated safety net that protected confidential information from accidental exposure. This technical foundation was reinforced by a comprehensive change management plan, ensuring that both users and administrators were equipped for success through clear communications, training, and ongoing support.
Client Benefits & Results
The transformation was immediate and profound. Where confusion and pushback once threatened the project, the business now moves forward with clarity and confidence.
It’s been great to see them turn a tricky rollout into a real success story. By listening to people, simplifying the technology, and making sure everyone felt supported, we’ve helped make secure data handling just part of the everyday culture.
– Charlie Parmiter, Solution Architect, Intelogy
Classification
Sensitive data is now consistently classified and protected, dramatically reducing the risk of accidental leaks to unauthorised recipients.
Empowerment
Compliance
Cultural shift
Reporting
Enhanced reporting capabilities now provide them with actionable insights, enabling continuous improvement and ensuring that their approach to information security evolves alongside the organisation’s needs.