Kennedys Law Knowledge Bank (KMS)

Solution Summary

Kennedys Law is a global law firm with offices in 22 countries, who provide a range of legal services with a specialist focus on insurance and reinsurance across multiple industry sectors.  

To benefit from improved knowledge sharing between lawyers in multiple locations, Kennedys approached Intelogy to create a new centralized knowledge management solution to help lawyers find and share content. 

Challenge

With multiple lawyers working across different offices, Kennedys identified the need for an improved channel for consistent knowledge sharing. The primary objective was to increase lawyer productivity by making it simpler to find existing tangible knowledge assets (including precedents, templates, presentations and training materials) by removing information silos. 

Solution Strategy

Building on their long-standing partnership with Kennedys, Intelogy was approached to define and deliver the new knowledge management system.  

Following a series of focused user sessions to identify how staff complete different tasks, Intelogy modelled content submission needs and built three different ways for files to be added into the repository: 

• Custom add-ins to enable Excel, Word, and PowerPoint files to be saved directly into SharePoint. 
• A custom add-in for Outlook that allows users to send emails and their attachments into the solution. 

• Direct content submission into the SharePoint site. 

The solution then uses a drop-off library to allow content to be classified and approved by knowledge managers. Files then automatically have retention and review dates set, while they are routed to the appropriate storage location. 

The solution makes extensive use of search and refinement for content recovery, allowing staff to quickly find the content they are looking for, irrespective of its storage location. 

Results

The solution provides Kennedys with an all-encompassing productivity tool: 

• The content submission process is quick and simple and provides multiple ways of contributing content. 
• The automated drop-off library automatically routes new content where it needs to be and adheres to all the necessary rules of content storage (retention policies, review dates, etc.) 
• The content publishing process automatically flags duplicate content submissions and allows knowledge managers to monitor and check content before it is made live for end users. 
• Finding content is quick and easy and allows users who don’t know exactly what they’re looking for to browse through a folder view (of hierarchical metadata), while allowing the more advanced users to multi-filter while searching for keywords.