Imagine you’re an NHS clinician deciding which locations to take your patients to. Beds are at a premium and NHS staff need to quickly identify one with the services your patient needs.
You may also remember last year’s flu outbreak, which caused a massive influx of patients needing care in specific clinics where there are more local elderly residents.
These are very real problems for local Clinical Commissioning Groups (CCGs), who need to keep close track of all available beds, potential discharges, urgent care access, service availability and schedules. Forecasting is a critical part to ensure proper staffing and service availability during potential increases in patient intake.
Historically, each of the relevant CCGs had a single point of contact, who would call each clinic and hospital in their group every few hours to assess bed and service availability. This allowed them to assess future discharges to properly forecast resource necessity, however, this manual task chews into not only this healthcare worker’s day, but hours of time for the staff on the other end of the line, who must verbally account for the current state of their hospital or clinic.
Although mostly accurate, human error is a factor with verbal communication, considering misunderstandings and background noise during calls. This was further complicated by staff availability to answer these calls to accurately provide updates, especially during busy times when bed audits may not have been done before the call.
HBL ICT were keen to utilise an online platform where clinics and hospitals could easily and securely update service status, bed availability and potential discharges. Historical data should also be available to allow trending and forecasting. All this should be available in an attractive, robust and easy-to-consume dashboard, which requires little training.
Intelogy was a clear choice for this project, due to our proven track record of providing cost-effective cloud solutions whilst providing the most benefit with a short timeline.