Get ready for takeoff with HEMS Ops

Helicopter Emergency Medical Services (HEMS) teams can’t afford delays, but many still frequently face inefficient processes and technologies that slow them down.

HEMS Ops is a secure digital platform built for rapid, reliable air ambulance operations. It centralises everything HEMS teams need, replacing fragmented, paper-based processes with a single system for real-time operational awareness, coordination, and essential asset tracking. HEMS Ops ensures teams move fast with accurate data and streamlined workflows.

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Using HEMS Ops has enabled us to combine many aspects of equipment governance and operations support. The crew app gives shift specific information to help them ensure they have what they need where they need it.

– Gary Steward

Operations Manager, East Anglian Air Ambulance

Centralised Data Hub for Operations

A single source for managing operational data across shifts, checklists, inventory, and more.

Streamlines data access and decision-making, reducing manual effort and errors.

Customisable Checklists with Advanced Data Capture

Tools to create tailored checklists for standard procedures and stock audits, with fields for detailed input like expiry dates and quantities.

Ensures that critical operational data is captured systematically for analysis and compliance.

Dynamic Inventory and Asset Tracking

Real-time tracking of aircraft, vehicles, and equipment with QR codes, locations, and status updates.

Enhances control over assets, preventing losses and ensuring operational readiness.

Actionable Notifications and Insights

Proactive alerts for exceptions (e.g., amber/red warnings) and visibility into unresolved tasks.

Supports quick resolution of issues, minimizing downtime and maintaining operational standards.

Comprehensive Shift and Task Management

Automation of recurring tasks and checklists linked to specific shifts, with tracking of participants and timings.

Reduces administrative workload while ensuring all required tasks are completed on time.

Seamless App Usability Across Devices

Fully responsive design that adapts to various screen sizes, with intuitive navigation and simplified workflows.

Ensures ease of use in diverse environments, from desktops to field operations on mobile devices.

Real-Time Dashboards and Reporting

Interactive dashboards highlight open shifts, checklist exceptions, unresolved tasks, and key activity timelines, paired with in-depth reports on asset usage, shift productivity, and compliance.

Combines live operational oversight with long-term insights for strategic planning and continuous improvement.

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HEMS Ops via G-Cloud

HEMS Ops is available through the UK Government’s G-Cloud 14 framework. This gives emergency service organisations a faster, simpler, and fully compliant way to procure our solution.

Being listed on G-Cloud means HEMS Ops has met strict government standards for security, reliability, and service quality, which provides you the assurance of a trusted, pre-approved supplier.

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There is nothing new in using check lists but we’re finding HEMS Ops takes this a stage further providing a range of shift specific information for crews. Underpinning all of this is an operations framework enabling better understanding of equipment governance, tracking and reporting.

– Gary Steward

Operations Manager, East Anglian Air Ambulance

Learn about our work with LAA

London’s Air Ambulance Charity responds to the most critical health emergencies across the capital.

In these circumstances, every second counts, and the organisation needed to upgrade its manual paper-based equipment checklist to something faster and more comprehensive.

To do this, they turned to Intelogy to develop a suite of Microsoft Power Apps solutions.

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