A Managed Services Provider (MSP) is a company that outsources the responsibility of managing and maintaining a business’s IT infrastructure and systems. They take care of everything from servers and networks to security and applications, allowing businesses to focus on their core operations. Think of them as an IT department in the Cloud, providing expert support and proactive maintenance without the need for in-house staff.

Choosing a Managed Services Provider (MSP) will give you greater access to technical expertise, with organisations having already dedicated teams to technical provision. This also provides enhanced scalability as your business or needs change. In turn, your business can benefit from the cost savings or recruitment and training – as the equivalent employee costs exceed that of the service agreement.

Managed Services Providers typically provide monitoring services in addition to traditional issue support – which can reduce the workload and pressure on your team. The focus external providers can give to the monitoring and proactive maintenance of your services can also in turn reduce the likelihood of downtime as well as improve productivity.

Intelogy have a dedicated Managed Services Practice, focused on delivering outstanding technical services and customer experiences. The team is comprised of Microsoft Certified Experts, who love the technology and working with clients. Focusing specifically on Microsoft 365 – we are experts in our field.

We have an appreciation that not everyone we speak to will be technical – and can customise our approach as needed. We are a UK-based team, who have developed long-lasting relationships with our existing clients through a partnership rather than a contractor-based approach. In addition to our Practice, clients also have access to our wider team – made up of Microsoft 365 architects, consultants and engineers; so you can be confident in our overall depth and breadth of knowledge.

We continually invest in the skills development of our team, so you can be confident in the wealth of technical knowledge at your disposal.

With a service management approach based on the Information Technology Infrastructure Library (ITIL) best practice framework, you can be confident in the consistency of delivery and integrity throughout the Digital Workplace.

For all our services, your single point of contact is our Managed Services and Support Team – our Service Desk platform is your home for request management. You can access your Service Desk account here >

Our Call Off Service provides flexible access to incident response, change requests, and consultancy for organisations with unpredictable support needs. Purchased annually, this model allows organisations to “call off” expert support when required, without committing to a fixed monthly plan.

It ensures responsive assistance on a best-endeavour basis, making it a cost-effective option for businesses that value ad-hoc flexibility.

• Cost-effective “pay as you go” approach with credits purchased annually
• 50% of the fee paid upfront, with the remainder billed only as used
• Requests prioritised over new customer engagements
• Access to expert support for incidents, changes, and consultancy

We prefer to use named credentials for our team; as this is then fully auditable. Using just in time elevation for any priviledges lowers the risk in your environment also – this can be achieved though using Privileged Identity Management (PIM) within Entra; or manual elevation on request where not supported by licensing. We are also able to use shared access accounts if necessary, which are stored securely in our enterprise credential app Last Pass; which has elevation required to access credentials. Depending on requirements, we can use Microsoft Partner access capabilities.

Our approach starts with discovery – understanding your existing setup, whether this be an existing provider, your own team or a solution we delivered. We identify stakeholders via a short questionnaire – and work with these to ensure a full understanding. In a new engagement, we start with an assessment, which can provide actionable insights into the environment – and power the work in the early phase of the relationship. This process also completes the securing of access into your environment.

Absolutely, our aim is to complement, not replace. Our team can provide additional expert resourcing to allow your team to focus on your business aims and not IT issues or development.