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On-Demand Expertise2024-05-21T09:28:07+01:00

For those businesses where flexibility is key – we offer on-demand expertise via a Retainer agreement.

This provides you with an annual budget to use for smaller-scale changes and enhancements, where timings are less of a concern. They can also provide for training or workshops, consultancy or non-SLA backed incident support.

Coordinated via our Service Desk, we can arrange access to our subject matter experts from across the business. Activities undertaken within this service are prioritised over new engagements – though we still recommend our project-based approach for any time-sensitive work.

This can also provide capabilities for routine change requests and maintenance services. We are proud of our request-based statistics, which over the past calendar year were approximately 75% of tasks completed within 5 business days*.

(* not a formal SLA)

On-demand expertise
  • UK-based team
  • 24/7 access to our helpdesk
  • ITIL Certified Staff
  • Microsoft Certified Experts
  • Long-lasting client relationships
  • Mix of Engineers and Consultants
  • Specialising in Microsoft 365
  • Highly skilled and experienced team

Find out more from our case studies and blog

Intelogy

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