For those businesses where flexibility is key – we offer on-demand expertise via a Retainer agreement.
This provides you with an annual budget to use for smaller-scale changes and enhancements, where timings are less of a concern. They can also provide for training or workshops, consultancy or non-SLA backed incident support.
Coordinated via our Service Desk, we can arrange access to our subject matter experts from across the business. Activities undertaken within this service are prioritised over new engagements – though we still recommend our project-based approach for any time-sensitive work.
This can also provide capabilities for routine change requests and maintenance services. We are proud of our request-based statistics, which over the past calendar year were approximately 75% of tasks completed within 5 business days*.
(* not a formal SLA)
Find out more from our case studies and blog
Microsoft launches a 30-day Microsoft 365 Copilot Trial – Limited Time Offer
Microsoft has introduced Copilot in 30 - a new trial giving eligible organisations access to Microsoft 365 Copilot Business for 30 days.
Why ITIL alignment still matters when choosing a Microsoft 365 Managed Services Provider
If you’re looking for a reliable, ITIL aligned, and sector neutral Microsoft 365 managed service, Intelogy can help you stabilise, optimise, and continuously improve your environment, while keeping governance and user experience front and centre.
