Microsoft 365 Support Analyst

(No agencies please – UK residents only)

About us

Intelogy is a growing Microsoft partner, holding a number of Solution Designations and Advanced Specialisations. We are passionate about Microsoft 365, and helping our clients to realise the potential of their business technology. We build and support modern workplaces, business applications and business intelligence solutions using Microsoft 365 technologies, and support migration to the Cloud.

Description

We are seeking a driven individual to fill a pivotal role within our team. Our Microsoft 365 Managed Services Practice is growing – and we are looking for people to grow with us. If you’re passionate about technology, delivering the best customer service and enjoy the challenges of working in a dynamic role, then you could be just who we’re looking for. You should have an interest in the Technology and Cloud, and a basic understanding of how it can benefit organisations.

You’ll work in our dedicated Managed Services Practice, but be part of something bigger – an organisation of fun but focused, like-minded IT Ops colleagues and Software Developers. You will have the opportunity to grow your skills and experiment with new tools, techniques and technologies at the forefront of Microsoft 365. We hold 3 Microsoft Solution Designations – success and equal opportunities for development at all levels are at the heart of our business.

Over the course of a two year skills development programme within the Practice, you will be exposed to many areas of Microsoft 365, and be supported by colleagues in this. The role is extremely varied – you could be performing user management in the morning, and SharePoint site development in the afternoon.

This is a hybrid working role. We have an office base in Sunbury, but much of your time you will be based at home. Our team have regular “stand-up” meetings via video call but you will be expected to attend the office regularly for opportunities to work face to face and benefit from the support of experienced team members.

Main role & responsibilities

  • Provide 1st and 2nd line support to technical customer queries via phone, video and email.
  • Monitor, investigate, and resolve issues where possible, using established processes and documentation, and escalating where unsure.
  • Prioritise and action incidents and tasks subject to client SLA’s.
  • Ensure all incidents are recorded in the appropriate management systems.
  • Provide clear updates on progress to both the business and our clients.
  • Assist internal users.
  • Complete vital checks on client Cloud infrastructure including Preventative maintenance, security reviews and device management.
  • Create and enhance support documentation where necessary.
  • Completing routine change requests.
  • Work with colleagues to make more complex changes, systems improvements and deploy applications and services for clients.
  • Support in automating the operation of everyday tasks and requests.
  • Assist in writing and executing functional test plans from client requirements.
  • Provide support for a growing number of applications both in our data centres and remotely at client locations.
  • Work with other areas of the business to support client requirements.
  • Help build the team to support the business further.
  • Investigate new ways of working and suggest ideas for growing the company and improving customer service.

Desirable skills

  • Highly organised and focused
  • Ability to work under own initiative, and to follow guidelines
  • Hold an interest in Computing and changes in the IT industry, namely Cloud Services
  • Determination to provide fast, high-quality support services
  • Committed attitude towards a first-class customer service
  • A can-do and inquisitive approach
  • Thirst for knowledge
  • Clear written and verbal communication skills.
  • Demonstrable client-facing, support and help desk experience would also be beneficial
  • Experience with:
    o Microsoft 365 (inc. SharePoint Online, Exchange Online, Microsoft Teams)
    o Azure
    o Authentication – namely Active Directory and Entra (formerly Azure Active Directory) administration
    o Networking Services (inc. IP Configuration. DHCP,DNS, SMTP)
    o Remote Desktop Services
    o Networks
    o Windows Client and Server Operating Systems
    o Office Applications
    o Windows Client and Server Operating Systems
    o Office Applications

Desired qualifications

Relevant Microsoft Certifications include Microsoft 365 Fundamentals, Microsoft Azure Fundamentals, Microsoft Security, Compliance and Identity Fundamentals.

8 x GCSE (or equivalent) at grades A-C in any subject, with GCSE English and Maths (or equivalents) at grade B or above.

Any other qualifications or experience within a Technology field will be viewed favourably.

Working week

Daily working hours Monday to Friday, flexible between 8:30am – 5.30 pm as required by workload. 37.5 hours a week.

Salary

From £24,000 per annum – dependant on calibre and experience
(rising on successful milestone completions within the development programme)

Benefits

We are always looking for the right person to join our fast-growing team of knowledgeable, friendly and forward-thinking individuals, and there are plenty of reasons why you should consider joining us:

  • Excellent job security – we’ve been growing and have maintained a consistent financial growth year-on-year
  • Room to grow – all voices are heard, and anyone can expand beyond their job role
  • Benefits – a cycle scheme, profit share and health scheme would be open to you
  • Good location – ample parking and walking distance to the well-connected Sunbury train station.
  • Social – social events organised to follow company meetings
  • Latest technology – take the opportunity to stay at the forefront of the IT industry and experiment with new technologies

Applications

Please apply directly to careers@intelogy.co.uk providing a covering letter, c.v. and link to your LinkedIn page.